The automation (e.g. daily) for (re)calculation should include such use cases by default.
Maybe a dedicated timespan calculation so that no further configuration is required (maybe filter on status) aside from specifying the start date.
In addition, add a capability to exclude cases based on dimensions (status, last stage) in order to remove closed cases from an alert list.
We have shipped this feature as a part of our SR26 release. Now a new operator is available to be used in calculations
To calculate the duration between any time entry to now use the “now” operator.
More details can be found at - https://processmining.ariscloud.com/mining/help/en/integrated/#/home/483423/en/1
Training video - Available at https://learn.softwareag.com/