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How can we make ARIS Process Mining better?

Customer Journey Models for Process Mining

The customer is requesting functionality for customer journey as an output format in Process Mining similar as BPMN/EPC. The capability should also allow customer journey data to be discovered, identify the bottlenecks etc...

  • Enable the customer journey to be include simulate customer journeys and highlight design inefficiencies

  • Guest
  • Nov 18 2022
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  • Guest commented
    December 01, 2022 08:06

    Hi Martin

    This feature is linked to mining of data, similar to how we discover the process data and its translated to BPMN/EPC, customer requires additional model type as customer journey map, but also to identify bottlenecks, conformance issues based to touchpoints and other relevant factors.

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  • Admin
    Martin Scheid commented
    November 18, 2022 11:25

    Hi Sema,

    is this feature more about the Mining of data from customer journeys or the Simulation of customer journeys?

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